Subscription Terms

This is the most important thing on this page, because it decides who you deal with for renewals, cancellation, and refunds:

• Subscribed inside the iOS app: Apple sells and charges the subscription. Apple is the merchant of record.

• Subscribed inside the Android app: Google sells and charges the subscription. Google is the merchant of record.

• Subscribed on our website: Stripe, Inc. processes the payment on our behalf, and we are the merchant of record.

In the apps we use RevenueCat to read the store's receipt and tell our servers which plan your account holds. RevenueCat never touches your payment method.

A free trial is a property of a specific plan on a specific purchase route — not a blanket offer, and not a property of the app. Whether one applies is shown on the purchase screen you are actually looking at, immediately before you buy. If no trial is shown there, no trial applies to that purchase.

Trials on our website require payment details up front. Stripe collects your card when the trial starts and charges it when the trial ends unless you cancel first.

Trials on subscriptions bought inside the iOS or Android app are introductory offers configured with Apple or Google. Their terms — including eligibility, which is decided by the store and not by us — are shown by the store at purchase and governed by that store's rules.

We do not advertise a trial on a plan that does not carry one. If a purchase screen offers no trial, that is the accurate state of that product, not an omission.

Premium features may include (and may change over time):

• Unlimited saved places (Points)
• Import from any URL or share sheet
• AI itinerary planning and enrichment
• Trip planning and itinerary builder
• Collection sharing
• Booking uploads and parsing
• Free Roam / Mini Quest features

Feature availability may change. We will provide notice of significant feature removals from any paid tier.

By subscribing you authorize whoever sells you the subscription — Apple, Google, or Stripe, per section 1 — to charge your selected payment method at the start of each billing cycle.

Subscription options (monthly / annual) and current pricing are shown before you confirm the purchase. Our list prices are set in Canadian dollars; a store may display and charge a converted or regionally adjusted price, and the price the store shows you at purchase is the price that governs.

We never receive or store your payment card details. Card data is handled exclusively by Apple, Google, or Stripe. What we store is which plan your account holds and until when.

Subscriptions renew automatically at the end of each billing period unless cancelled. You will receive a reminder before renewal when required by applicable law.

To avoid being charged for the next period, you must cancel before the renewal date. The renewal date is visible in your billing settings.

You may cancel at any time. Cancel in the place that sold it to you — cancelling elsewhere does not stop the charge:

• iOS: Settings → your name → Subscriptions

• Android: Google Play → Menu → Payments & subscriptions

• Web: Settings → Billing, or the Stripe billing portal

Cancellation takes effect at the end of the current billing period — you retain premium access until then.

Deleting your Finding Horizons account does not cancel a store subscription. Cancel first, then delete, or the store may keep charging you for an account that no longer exists.

Cancelling a subscription does not delete your account or data. Your saved places, trips, and collections remain accessible at whatever tier is available after cancellation.

We reserve the right to change subscription pricing with at least 30 days' notice. You will be notified via email and in-app notification before any price change affects your renewal. Continuing your subscription after a price change takes effect constitutes acceptance of the new price.

If a payment fails, the seller retries according to its own schedule — Stripe's for web subscriptions, Apple's or Google's for in-app ones. If payment cannot be collected, your account moves to the free tier. Your data is preserved, and you can resubscribe at any time after updating your payment method with that seller.

Your subscription status is verified server-side on every premium action. There is no way to bypass the premium gate client-side. We do not grant premium access based on unverified client state.

Referral rewards (bonus trial days, discounts) may extend a trial or discount a subscription where the purchase route supports it — a store-sold subscription is priced by the store, so a reward may only be redeemable on the web. Referral rewards are subject to availability and the terms in our Referral Terms. Rewards may be modified or discontinued at any time.

For a subscription bought inside the iOS or Android app, that store’s billing, renewal, trial, and refund rules apply and prevail over anything in these terms that conflicts with them. Apple and Google decide their own refund outcomes; we cannot refund a purchase we were not paid for directly.

Billing support: support@findinghorizons.ca

Disputes: legal@findinghorizons.ca